Since Hotel Veritas opened in May of 2010, we are honored to have received so many great reviews posted on TripAdvisor by our guests. This week, we received our 100th “Excellent” review and we are so thrilled. We do read every review which is posted, because listening to our guests is extremely important to us. We love when we make a connection with our guests and are disappointed when we fall short on meeting their expectations. The reviews of Hotel Veritas on TripAdvisor allow us to acknowledge the staff who strive each day to deliver the highest level of service and to fine tune our operations in order to satisfy our guests’ needs.
We’ve been very fortunate that most of the reviews have been very complimentary of the service, decor, location, and amenities of the hotel. The ongoing concerns which are expressed are the small size of our rooms and the noise from the street and subway – two things which we can’t change. While it may seem strange, we truly love when guests post about these issues, because it helps potential guests determine if we are the right choice for them.
Thank you to the 131 guests who have posted their reviews of Hotel Veritas on TripAdvisor – and especially to the 100 who rated us as “Excellent!”
Today is the second anniversary of the opening of Hotel Veritas and we just received word that we were awarded the TripAdvisor Certificate of Excellence for the second year in a row! We’re thrilled that our guests have shared their comments so often on TripAdvisor and that we are ranked the number one hotel in Cambridge.
TripAdvisor, the world’s largest travel site, today announced that it is awarding highly rated accommodations, restaurants and attractions with the 2012 Certificate of Excellence Award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Approximately 10 percent of accommodations listed on TripAdvisor receive this prestigious award.
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
“TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travelers on the site,” said Christine Petersen, President, TripAdvisor for Business. “The Certificate of Excellence Award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor travelers a great customer experience.”